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Sailing Through An Overwhelming Team Workload

Wednesday, May 14, 2014

These last couple of months have been a little manic at Virtual Miss Friday, we've been introducing new clients, making shifts inside the organisation structure of the team, putting a host of new processes and procedures in place and taking on some larger scale projects which has meant things haven't always been smooth sailing - so how do we handle times like these when everything gets a bit too much? Read on and I'll tell you. 

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How To Request A Testimonial For Your Services

Wednesday, May 07, 2014

One of the primary influencers as to whether a client will hire you is the feedback you've received from other clients. Last week in the e-Travel weekly show I mentioned that Freshbooks had introduced a new way to ask for client feedback after they pay their invoices through the system, but what if you don't use Freshbooks or you're looking for something a bit more comprehensive? 

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How To Introduce Your Team To Working With Your Clients

Friday, April 11, 2014


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Is anybody there? What to do when a client is Missing In Action

Friday, April 04, 2014

A more common issue than one would initially think amongst online service providers is clients going MIA (Missing In Action), where you might be sending email after email without any sort of response. This is often understandable, some clients have very busy schedules, families, appointments and more... In amongst their prioritising it could be that the service provider is left to their own devices, so what should you do.... 

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Everything You Want To Know About Choosing Your Best Online Services

Thursday, August 22, 2013

If I had a Euro for every time a colleague asked me, "What are the best services to offer in my online business?" - I think I'd have enough money to buy a small yacht by now, and retire on it :-) The answer to this question is actually very simple and not simple at the same time, so today I'm going to spill all the beans on this subject, using your most frequently asked questions. 

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How To Do Killer Consulting Proposals In A Fraction Of The Time

Friday, August 16, 2013

I'm always asked about how I do proposals, I think there's an assumption that the bigger, and more detailed, and "novel like" the proposal, the more likely the client will be to agree to it, but I've never found that to be the case, and in fact I've found that the way I provide proposals is quicker and easier than any method I've found elsewhere online. 

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Virtual Staffing - Should You Skip Hiring Individuals And Head Straight For A Team?

Thursday, August 08, 2013

When you need help with your business and you want to go down the virtual business support staff route, the broader outlook is that you pretty much have 3 options - you can hire individuals and begin developing your own team of skilled professionals, you could hire somebody like me who has already developed their own team of skilled professionals, and they work as part of a company that are allocated to specific tasks based on their unique skills rather than allocated to clients, or your could hire a larger company that has a pool of virtual assistants that are then allocated to clients. 

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Little Things That Can Make A Big Difference

Saturday, May 25, 2013

Running an online business doesn't always need to be about the exchange of money for services, in fact if we think about it like that, business would seem almost entirely cold and calculated, which I don't think it is or should be. So here are a few things you can do for your clients that will make a difference to their working environment with you, and the best things is, they won't cost a penny. 

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How To Respond To Initial Enquiries And Eliminate Half The Competition

Tuesday, May 14, 2013

I find initial enquiries from potential clients interesting, I think you can tell a lot from a person from the way that they make that first contact, and often times in the beginning we wonder what the best way to respond is - well, this is the formula which works best for me, and from the feedback I've gotton from it, it's also why most clients will respond back instead of going to the other VA's they've contacted. 

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How To Stop Micro-Managing Your Team, Confidently

Monday, March 04, 2013

Expanding into a Virtual Team can be both exciting and stressful. Hiring support gives us a feeling that we're breaking into another level, moving forward and progressing with things, and then we find that often times we end up working even harder as we expand further because we micro-manage everyone and everything.  

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Hi I'm Michelle, an entrepreneur specialising in virtual assistance, a digital and real world nomad, and a down-to-earth mother of three.

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