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How To Decide What To Charge. Don’t Let Your Rates, Let You Down

Tuesday, September 07, 2010



When I was just starting up, I had a decision to make on what I was going to charge. Now this was quite difficult for me, since the services I was offering, while I knew I could do them and do them well, I had never ‘actually’ done them online before. I was new to the virtual scene, I was used to the office environment and also a fixed salary, I also had the rather outdated employee mindset, so the idea I had in my head, was that I would price myself as cheap as I could possibly go, without really considering the profit I would be making and how this would effect me long-term. I just wanted clients, and I wanted them fast… My brain told me to be as competitive as I could be in price, and then everyone would come to me. 

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The 4 Hour Work Week by Tim Ferris – Role Reversal

Sunday, September 05, 2010



So we have all read “The 4 Hour Work Week,” and I think most of us, including myself thought it was quite brilliant!

If you have been living under a rock, you can get your copy here: The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich 

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How To Handle Clients During Virtual Assistant Disasters

Wednesday, September 01, 2010

Taking A Bath With Yaro Starak Improved My Productivity

Monday, August 30, 2010



Having built a really steady comfortable income with my online business consultancy and virtual assistant services company, I decided that I wanted to try something new. I want to really start giving something back to my industry, Virtual Assistance. 

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Offshore Virtual Assistant V’s Onshore Virtual Assistant

Saturday, August 28, 2010



Transcription Of Video:

Hello. This is Michelle for VA Live.tv. Today, I want to talk to you about a subject, which is cropping up a lot on forums from existing virtual assistants and my business managers and also in new virtual assistants. It’s kind of a touchy subject at the moment. I think there’s a divide starting to happen in the VA industry with regards to offshore virtual assistants and, shall we say, onshore virtual assistants. I really don’t know what to say with regards to that, I suppose. The VAs in the US, UK, Australia, Canada and other native English-speaking country seems to feel a little bit threatened by the virtual assistants from places like the Philippines, India, and places like that coming in and offering similar services at much lower rates. Also as well, something that came up from the forums, was these VA’s are sort of writing articles about virtual assistants which, in the opinion of the other VA’s is not entirely accurate. 

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Do You Really Need Virtual Assistant Business Insurance?

Friday, August 27, 2010



Do you really need Virtual Assistant insurance – or is this another start up cost which isn’t essential? 

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Customer Service Should Be Like Takeaway Coffee

Friday, August 27, 2010



As a virtual assistant, you must have a good customer service strategy in place. This will keep existing clients coming back for more, word-of-mouth will spread about how great your service is, and potential new clients will be dazzled from the offset of contacting you. 

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A LIVE Potential Client Callback – Call Answering

Thursday, August 26, 2010

 

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5 Essential Virtual Assistant Tips – Pre Phone Call To-Do’s

Thursday, August 26, 2010



Transcription Of Video:

Hi! This is Michelle from VA Live. I’m going to take you through today the 5 things that I do before I make a consultation call or, actually, any kind of phone call because when you’re a Virtual Assistant you tend to, sometimes, make a lot of calls. It’s always handy to just do these 5 things before you make a call. It’s like preparation time. 

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Tips For Conducting Request-A-Callbacks And Phone Consultations

Wednesday, August 25, 2010



When creating an appointment area online to arrange a call with a potential client, you have 2 options which you can offer:  

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Hi I'm Michelle, an entrepreneur specialising in virtual assistance, a digital and real world nomad, and a down-to-earth mother of three.



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