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A LIVE Potential Client Callback – Call Answering

Michelle Dale - Thursday, August 26, 2010

This is my first contact with the potential client. Sorry you have me dialling at the beginning! He does answer I assure you. I summarise the call at the end of the video.

Transcription Of Video:

Michelle: Oh hi. Is that Chris?

(Potential Client is Speaking)

Michelle: Chris, my name is Michelle. I’m calling from Virtual Miss Friday. You called my office the other day. We had a call arranged at 12 but I was just calling now on the off chance because I had a cancellation. I was just wondering if you’re available to talk now?

(Potential Client is Speaking)

Michelle: Fantastic. Chris, how can I help you?

(Potential Client is Speaking)

Michelle: Okay.

(Potential Client is Speaking)

Michelle: Okay.

(Potential Client is Speaking)

Michelle: Okay.

(Potential Client is Speaking)

Michelle: Okay.

(Potential Client is Speaking)

Michelle: That’s fine.

(Potential Client is Speaking)

Michelle: Okay

(Potential Client is Speaking)

Michelle: Yeah, absolutely. Generally what we do is that when we do our phone services we do them alongside customer support as well. So, email-based support. Are you dealing with that yourself?

(Potential Client is Speaking)

Michelle: Okay. So you just literally want somebody who is able to answer calls for you.

(Potential Client is Speaking)

Michelle: Yeah. So basically we will take the call. We will take the message from the person.

(Potential Client is Speaking)

Michelle: Yeah. We would say something like, “you are not available or you’re out of the office or there’s no one available.” Yeah, okay, no problem. So it’s just basic message-taking.

(Potential Client is Speaking)

Michelle: Okay, that’s fine. Basically, it’s £25 an hour so we will only charge for the time we take to receive the call and to deal with the person on the other end.

(Potential Client is Speaking)

Michelle: Yeah, because…. £25 an hour, yeah. And then, the time for relaying the message to you. An average call can be around 10 minutes from the time that we take the message, to deal with the call and to relay the message.

(Potential Client is Speaking)

Michelle: Yeah.

(Potential Client is Speaking)

Michelle: And then, of course…

(Potential Client is Speaking)

Michelle: Yes.

(Potential Client is Speaking)

Michelle: I’m sorry. It’s Virtual Miss Friday.

(Potential Client is Speaking)

Michelle: Yeah. And later on if you find yourself getting busy we can take on other task such as, you know, customer service-related tasks and various other things. We have several large repertoires of services that at your disposal.

(Potential Client is Speaking)

Michelle: Our main office is based in Bournemouth. I’m based abroad.

(Potential Client is Speaking)

Michelle: My PAs are in Bournemouth. All the call-answering services are based in the UK but me personally, I’m abroad at the moment.

(Potential Client is Speaking)

Michelle: Yeah. I see. We have a PO Box address which is available to clients if they want to use it as their own and then we basically receive the email and scan it in and then send it to you. That’s basically how our mail services work.

(Potential Client is Speaking)

Michelle: You’re welcome, Chris. It was lovely talking to you. If there’s anything else I can do…

(Potential Client is Speaking)

Michelle: No problem. If there’s anything else I can do, please give me a call or email me.

(Potential Client is Speaking)

Michelle: Alright. Thanks, Chris. Bye.

Summary Of Call:

Consultation of the day #2

That was really quite simple. He was wanting an address in call-out services but he said he found an address and he was having a virtual business and he just want someone to answer the call but the problem is, with just one service it’s not very profitable. I mean you need sort of a larger amount of services to make something a bit more profitable. Just answering calls is a very small thing. We tend to do it supplementary, as part of something else. In these cases, I think it’s probably better for him to go to another service where they just focus on call-answering because if that’s what he wanted then there was nothing else required from us. But it sounded like he wanted other things in the future as his business expanded so I went with it. I will open the services to him if he wants to take something that’s great. If he doesn’t then, never mind. You can’t win them all. You cannot win them all.

So, that’s it for me. You have a good day.



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Hi I'm Michelle, an entrepreneur specialising in virtual assistance, a digital and real world nomad, and a down-to-earth mother of three.



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