• 1nSourcing™ - The Alternative Virtual Assistant Service for Digital Entrepreneurs

Learn how to provide administrative services to your clients, effectively and efficiently online, not only to an excellent standard by either yourself and/or your team, but with the information you need to tailor your packages, and then actually produce the outcome, thus securing a profitable service business for you, and very satisfied (overjoyed) long term clients.

THE Overview

There are 2 versions of the programme, Version 1.0 contains 7 modules and is designed for Virtual Assistants who are looking to provide services with a traditional virtual assistant model, and Version 2.0 contains 6 modules and is for those wanting to explore using the 1nSourcing business model. Each module contains individual video sessions (a total of 59 sessions in V1 and V2). The programme is entirely digital, so you can take these sessions as and when it's convenient for you, and work through the programme at your own pace.


Administrator 2.0 for 1nSourcers

There are 6 Modules inside this programme, each module contains 4 individual sessions (a total of 24 sessions). The programme is entirely digital, so you can take these sessions as and when it's convenient for you, and work through the programme at your own pace.


Module 1

Preparing to offer your 1nSourcing services
1.1 PROVIDING 1NSOURCING The Role Based System 1.2 1NSOURCING PACKAGE MODEL The 1nSourcing Pricing System 1.3 ADMINISTRATION PACKAGES A breakdown of the Administration package. 1.4 1NSOURCER'S LIFESTYLE 3 Essentials to maintain a lifestyle-based service business. 1.5 ACTION PLAN How to take action on this module.

Module 2

Build your 1nSourcing service operations
2.1 1NSOURCING WITH GOOGLE APPS Setting up Google Apps for the 1nSourcer, team and clients. 2.2 INTERNAL SYSTEMS Systems used for providing services in a 1nSourcing business. 2.3 1NSOURCING ALL SYSTEMS Systems used in a client’s 1nSourcing package. 2.4 APPS & PLUG-INS Further tools for organisation and productivity. 2.5 ACTION PLAN How to take action on this module.

Module 3

The base for operations management
3.1 INTRANET INTRODUCTION The centre of your client’s business operations. 3.2 INTRANET SET UP Setting up your client’s intranet. 3.3 INTRANET DESIGN & BRANDING Customising your client’s intranet. 3.4 INTRANET ORGANISATION Organisation and structuring for scalable content. 3.5 ACTION PLAN How to take action on this module.

Module 4

How this 1nSourcing role works
4.1 MANAGING EMAIL Extending into communal email management. 4.2 CALENDAR MANAGEMENT Automating and collaborating via a shared calendar. 4.3 TRAVEL BOOKINGS Logistics of making travel arrangements for clients. 4.4 DAILY REMINDERS & RELAYING Working with the client and supporting your 1nSourcing team. 4.5 ACTION PLAN How to take action on this module.

Module 5

How this 1nSourcing role works
5.1 FILTERING & ORGANISING How to organise the support desk for handling the client’s customers. 5.2 SALES DEPARTMENT Effectively managing a product sales department with a CRM. 5.3 ACCOUNTS DEPARTMENT Effectively processing receipts and financial correspondence. 5.4 INTEGRATING CLIENTS (DIRECT COLLABORATION) Simple client integration for easy collaboration. 5.5 ACTION PLAN How to take action on this module.

Module 6

How this 1nSourcing role works
6.1 CRM Customer relationships management essentials. 6.2 INTERNAL SUPPORT How this role supports the team as well as the client. 6.3 QUALITY CONTROL Ensuring your standards are kept high. 6.4 INTEGRATING CLIENTS (TEAM COLLABORATION) Collaborating with clients through discussions. 6.5 ACTION PLAN How to take action on this module.

Administrator 1.0 for Virtual Assistants

There are 7 Modules inside this programme, each module contains 5 individual sessions (a total of 35 sessions). The programme is entirely digital, so you can take these sessions as and when it's convenient for you, and work through the programme at your own pace.


Module 1

Service Introduction
Preparing to offer your VA services
1.1 WHAT IT REALLY TAKES Understanding what it really takes to provide services online. 1.2 INTRODUCING THE PACKAGES The administrative packages you'll be learning to provide. 1.3 MAKING THE PACKAGES YOUR OWN Tailoring the packages to your business. 1.4 FREEDOM, PROFIT AND EXCELLENCE Golden rules to follow to get the perfect service business. 1.5 GOING SOLO OR HIRING SUPPORT Providing services alone, or building a team.

Module 2

Cloud Office
Building your VA services office online
2.1 GOOGLE APPS STRUCTURE How to structure Google Apps for your services. 2.2 EMAIL MANAGEMENT PREPARATION The set up that will prepare you for managing emails online. 2.3 FILE SHARING PREPARATION The set up that will prepare you for sharing files online. 2.4 CALENDAR PREPARATION The set up that will prepare you for calendar management online. 2.5 FAQ DATABASE PREPARATION The set up that will prepare you for collating information online.

Module 3

Email Management
How to provide email management
3.1 CONFIGURING AND PIPING How to configure and pipe emails into a business. 3.2 PLUGIN EXTENSIONS How to expand upon the standard email account. 3.3 PRIORITISING, LABELLING AND FILTERING How to organise the email account. 3.4 CONVERTING EMAILS TO TASKS Taking emails and turning them into ‘“to do’s”. 3.5 PENDING ANSWERS Managing emails you can't answer with the client.

Module 4

Calendar Management
How to provide calendar management
4.1 CHOOSING A SYSTEM Systemising online bookings and appointments. 4.2 GOOGLE CALENDAR INTEGRATION Linking an online or shared calendar into the system. 4.3 MANAGING APPOINTMENTS Handling and organising business appointments. 4.4 MANAGING YOUR CLIENT'S PERSONAL TIME Handling and organising personal appointments and time off. 4.5 EMAIL NOTIFICATIONS Notifying and automating your clients’ diary changes.

Module 5

Email FAQ Database
How to implement FAQ databases
5.1 SETTING UP THE DATABASE Creating an email FAQ database online. 5.2 OBTAINING ANSWERS FROM CLIENTS Communicating with the client to streamline FAQs. 5.3 RECORD Q AND A’S Adding FAQs to the database. 5.4 UPDATING & AMENDING Editing FAQs inside the database. 5.5 SHARING UPDATES Notifying clients and team members of new or edited FAQs.

Module 6

Customer Relationships
How to provide customer management
6.1 THE CRM SYSTEM Systemising Customer Relationships Management. 6.2 CONNECTING EMAIL AND IMPORTING CONTACTS Combine email with the CRM System. 6.3 ORGANISING AND TAGGING CONTACTS Keeping customers organised and grouped. 6.4 SOCIAL ENGAGEMENT AND RELATIONSHIP MANAGEMENT Using the CRM as a social networking tool. 6.5 IDENTIFYING LEADS AND FOLLOWING UP Spotting leads and flagging them for later.

Module 7

Intranet Development
How to create and update an intranet
7.1 TOUR OF THE INTRANET Understanding the workings of an Intranet. 7.2 CREATING THE INTRANET Creating a working Intranet online. 7.3 PAGES AND CATEGORIES Setting and editing pages and categories for the Intranet. 7.4 CREATING WRITTEN INSTRUCTIONS Adding written instructions to the Intranet. 7.5 CREATING VIDEO INSTRUCTIONS Adding video instructions to the Intranet.

Team Guide


In this guide, we'll walk you through our top tips and insights on how to hire the perfect virtual team. 

We'll eliminate the concerns going through your mind about whether you'll hire the right people, can you really afford to bring someone on board, when's the right time, do you really need to hire a team and where would you even begin to start looking?

This guide is normally sold separately, however you'll have instant, ongoing access as part of your investment into this course.

"I am so glad I found you. Not only did my discovery of your VA Administrator course come at the best possible time for me, but it has given me an infinite amount of extra confidence in starting my own VA business.”
“I came across your VA Administrator course. And it seemed to have everything I needed to know!”
"My investment in this course was well worth it – you saved me so much time, weeks if not months, of researching and trialling the various systems."
“The FAQ database and Intranet templates are just brilliant; I was so amazed you threw those in. Thank you so much for that!”
"I have been searching for a course to get up and going in the Virtual Assistant world and none of them required what I wanted to learn until now"
"I enter into the my new venture so much more prepared than if I hadn’t found you and your fantastic courses."
"Thank you so much for existing and having such a big heart in teaching!"
"I just went through the introduction of The VA Administrator course and I can honestly say that it is fantastic!”
“I would love to go straight through all your programmes. But I will have to pace myself!”
“Thank you Michelle! You are a true angel!”
“It has already poured confidence into my veins. Now, I surely know that I can do this and will be awesome!”
"I particularly like the fact that the course content is built around your own successful business, real, practical solutions and insights."
"I'm beyond excited to get going with this and thank you for providing exactly what I've been searching for."
"If I had a chance to meet one person during my lifetime, it wouldn't be some fancy celebrity or Oprah Winfrey, I would choose Michelle. I would give anything to have the opportunity to look her in the eyes and truly thank her for guiding me through this amazing self-journey."
"I spent hours searching the internet for similar VA programs and couldn’t find anything that even remotely came close to what Michelle offers in her program."
"The tools and support that Michelle and her team provide throughout the course are amazing and make it an incredible value!"
"This program has definitely exceeded my expectations and I would highly recommend it to anyone."
"The Roadmap and Virtual Miss Friday taught me everything I needed to start my business in a short time."
"Have you ever felt stuck? This might be the answer you're waiting for!"
"Not only is the course exceptional, but the level of support from Michelle was immense."
"I would buy every single course if I could and can’t recommend her courses highly enough - Michelle knows her stuff and delivers her material clearly, precisely and with great enthusiasm."
"Every day I see a return on my investment, both financially and personally."
"I have been introduced to loads of fantastic systems, given templates for responses to clients, given huge amounts of valuable info from ebooks, bonuses and tutorials but most of all, I have been given the confidence to know that I have been taught by the best."
"It’s not just a training program with modules – it’s a support system, giving each participant everything that he/she would need to make it to the top of the VA industry."
"The program has upgraded my business to a higher level, better systems, better services."
"Anyone wondering if this is for you - IT IS! It will jump start your business and set you in the direction your business is meant to go. Have fun!!"
"She’s a very innovative and creative lady who REALLY wants to help other virtual assistants achieve success."


Our learning platform provides a complete learning experience. Each module contains a variety of learning options, and all our Roadmap programmes and courses are updated annually to reflect any changes in technology, new systems or procedures we use in Virtual Miss Friday.

Single Sign-In

Access this and all of your other Academy programmes and courses from one single login and dashboard.

HD Video

Each module session is delivered by High Definition video for you to watch online, the video expands to widescreen.

Audio MP3

Each module session contains an audio MP3 file for you to download and listen to the session on your computer or MP3 Player.


Each video in the module session is transcribed and available in text format, there is a print button for saving as PDF.


Each module session contains a "mini-intranet" where (if applicable) we provide additional files, instructions or information.


We regularly review the learning material and add any changes or updates to the content to keep it fresh and current.


An option is available in each module session to bookmark the module inside your member dashboard for easy access.

Mobile Ready

All sessions are fully responsive and mobile friendly, so they can be viewed on Desktop, Tablet and Mobile Phone.

Help Desk

Click the green 'Help' button available on every lesson if you require any assistance or have any questions.

PLEASE NOTE: results experienced are not typical consumer results and results may vary.

Danielle Greason<br />Greason Media

Danielle Greason
Greason Media

Those marketing strategies allowed me to replace my previous full time income in less than 2 weeks.

Martha Christie<br />Martha's SOS

Martha Christie
Martha's SOS

Within 30 days my income had doubled, in another 30 days, my income had doubled again.

Megan Dixon<br />Rescue Me

Megan Dixon
Rescue Me

My income quadrupled. My husband and I bought a house and I went full-time in my business.

Bryanna Royal<br />Virtual Powerhouse

Bryanna Royal
Virtual Powerhouse

I started my VA business 9 months ago and I currently have over 15 paying clients!

Sarah Watson<br />Digital Impulsion

Sarah Watson
Digital Impulsion

You saved me so much time, eliminated all that stress and showed me how everything works!

Tracy Baker<br />Coffee Not Included

Tracy Baker
Coffee Not Included

There is nothing else that even compares to its creative approach, its support, coaching and sheer brilliance.

Alison Cooper<br />Arc Virtual Assistants

Alison Cooper
Arc Virtual Assistants

It was definitely one of the most positive steps my business has taken – joining The VA Passport.

Amy Farris<br />International Solutions by Amy Farris

Amy Farris
International Solutions by Amy Farris

If I had a chance to meet one person during my lifetime, it wouldn't be some fancy celebrity or Oprah Winfrey, I would choose Michelle.

Angela Matzke

Angela Matzke

I would highly recommend it to anyone who wants to start their own successful Virtual Assistant business.

April Sullivan<br />Agent Leverage

April Sullivan
Agent Leverage

I am in a completely different stage of my business, and it can only get better after this!

Caitlin Kularski

Caitlin Kularski

The Roadmap and Virtual Miss Friday taught me everything I needed to start my business in a short time.

Carol Nourse<br />VA Online

Carol Nourse
VA Online

Completing the course has enabled me to follow my dream of living abroad as a digital nomad.

Caroline Klos

Caroline Klos

In a very unexpected, short 72-hours, I now have my first client.

Cecile Jemmett<br />ACIA Consulting

Cecile Jemmett
ACIA Consulting

Michelle’s Shoestring Course was exactly what I was looking for.

Christina Tiffney

Christina Tiffney

The team really are psychic in that they can turn a very vague email instruction into exactly what you had in mind.

Ella Pelayo<br />The Office Escape

Ella Pelayo
The Office Escape

The VA Apprentice has been life-changing. This program is one of the greatest blessings I have ever received.

Ellen Ward<br />On Time Assistants

Ellen Ward
On Time Assistants

Anyone wondering if this is for you - IT IS! It will jump start your business.

Emmy Lou Sagusay

Emmy Lou Sagusay

She’s a very innovative and creative lady who REALLY wants to help other virtual assistants achieve success.

Erica Hann<br />Love Monday’s Again

Erica Hann
Love Monday’s Again

I’ve noticed an astonishing growth in my business, I thank you from the very bottom of my heart for everything.

Fanta Tikole

Fanta Tikole

This program taught me in a few months what would have taken me a few years to learn.

Franciska Šore<br />Ms. Franciska

Franciska Šore
Ms. Franciska

Michelle, I am so blessed to have you in my life. You're my business angel. Your customer service is exquisite!

Grainne Foley

Grainne Foley

Once you begin this course you realize very quickly this is no ordinary learning experience.

Jo Livings<br />Seeking Serenity

Jo Livings
Seeking Serenity

If you can give her a seed of thought, she can develop it into something truly remarkable.

Judy Olivier

Judy Olivier

What I find so reassuring is the fact that your training and support is so comprehensive.

Kelly McDonnell<br />Convey Social

Kelly McDonnell
Convey Social

This has resulted in my income tripling which has enabled me to create a very flexible business, that I love.

Linda Clay<br />Tribe Organize

Linda Clay
Tribe Organize

I am only on day two but have accomplished more than I have since I started dreaming of this 10 years ago!

Mary Munz<br />ePresenceVA

Mary Munz

She really knows the online business world and takes the time to understand my business, my strategy and where we can go with it.

Maxine Fack<br />Business Assist

Maxine Fack
Business Assist

She has brought out the best in each of us, things we strove for and things that we previously had not even aspired to.

Michelle Hill-Smith<br />OnTask Assistants

Michelle Hill-Smith
OnTask Assistants

The video explanations as well as the written tips have all been phenomenal.

Natalie Elliott<br />Still Waters Admin

Natalie Elliott
Still Waters Admin

This program has been absolutely incredible! You have a gift for teaching and connecting with people.

Nicky Somers<br />Somerstime

Nicky Somers

Be prepared, because it’s so content rich, it’s the most unique and special course that I have ever done in my life.

Nikki Swindle<br />Virtually Angels

Nikki Swindle
Virtually Angels

It sounds cheesey but Michelle's courses have changed my life completely.

Phillip Dyhr Hobbs

Phillip Dyhr Hobbs

My business is now running, I’m doing exactly what I love, and all because Michelle helped me.

Rachel Abdy

Rachel Abdy

I am so excited to have joined the TVAP group! I can’t believe what amazing value-for-money it is.

Shun Jackson<br />Shun Jack

Shun Jackson
Shun Jack

She said, I want to do something for you, I am going to create a programme, I want you to test it.

Stephanie<br />Stephanie Gafoor Virtual Assistant

Stephanie Gafoor Virtual Assistant

Thank you for creating this amazing resource for VAs to learn, support each other and succeed!

Tina Blackwell Landa

Tina Blackwell Landa

Anyone on the fence needs to go for it! I am just starting and it is awesome. Thanks so much.

Tom Ewer<br />Leaving Work Behind

Tom Ewer
Leaving Work Behind

To say that I was impressed by it’s exhaustiveness would be an understatement

Yaritza Baez<br />Office Help Direct

Yaritza Baez
Office Help Direct

The biggest success that Michelle’s training has provided me with is a well rounded foundation for providing online support as a virtual assistant.

Yfke Laanstra<br />Holistic Consultant

Yfke Laanstra
Holistic Consultant

I'm an absolute fan of the courses from VMF. Thanks Michelle, life just couldn't get any better ;-)

Click Here For More Roadmap Success Stories



This training is no longer being sold individually, however you can still access it as a bonus programme inside The 1nSourcing Supporter or Entrepreneur.

click here to find out more