You don’t have to learn how to outsource
Free of charge, we will guide and advise you on working with us including materials such as delegation templates, video tutorials and simple to follow “How To” instructions.
You don’t need to provide any training resources
When we commit to a project or service, we do it because we know we already have the ability, skill and outstanding levels of service required to complete it – or, at our discretion, we are willing to learn on our own time. There is a significant difference between ‘training’ an assistant and simply conveying what you would like to see happen. We do not require any *training in systems or online tools, we simply need to understand the outcome you require, and we will ensure, to the best of our ability, that happens, requesting information if required as we go. Training requires a significant amount of time, and investment from you, this is why, we already ensure the VA’s on our team are fully trained, in-house at our own expense.
*If you have a very specific way you would like things done, then you will need to provide step-by-step instructions and/or tutorials.
You don’t need to purchase any systems
As part of our customer services policy, every client is designated a unique password protected project management space, provided complimentary, allowing us to effectively collaborate together online. We keep very detailed records of all the work we do together, so you don’t have to worry about keeping track.
You receive a Built-In Operations manager
By hiring Virtual Miss Friday, you are hiring Michelle Dale as your designated operations manager. This means that while you have access to a whole host of exceptional skills and services available to you from one VA, you don’t have to manage a team of VA’s to get all of your work done. Michelle will organise and coordinate with her team all of the tasks and projects you have assigned at no extra charge, so you can sit back and relax, safe in the knowledge that the best people for the job are on task, but you only have one place you need to go, to get everything done.
More is less – we only need to be told once
The more you give to us, over time, the less effort you’ll have to make to communicate what you need. This is because we will keep detailed instructions of everything you delegate to us and how we handle it, so we have a database on how to handle your business, after a fairly short period of time, and regular work, many assignments will simply be on auto-pilot. We only need to be told once!
You won’t ever have to chase deadlines
When we commit to a deadline, or terms in an estimate or agreement, then we’ll meet it providing there are no cataclysmic natural disasters. You won’t need to chase us, and we should not give you cause to question our reliability.
We provide the essential balance
If a VA is too reactive, and simply doing everything you tell them to do, the way you tell them to do it, without question, you could be making some very costly, long term mistakes, which potentially could have repercussions on your business. If you have a VA that is too proactive, you may feel things are being done in a way you don’t feel comfortable with, or you could be faced with not getting what you really wanted. We provide suggestions, opinions or alternatives which you can consider, however we fully appreciate, the final decision is always yours.
We have significant online business experience
We can improve and enhance your work, offer opinions or better alternatives, and if you are open to our advice and assistance, we can often times work with you to come up with something better than you could have imagined.
We want you to achieve more and spend less
Because of this, where possible, we will encourage and offer solutions which might reduce the hours you hire us for if we can find a better alternative, or a way to automate or better still eliminate through careful planning and exploring alternatives.
We don’t ever disappear
Holidays, sickness, weddings, funerals or during any other absence there is always going to be someone, or several people in fact, around to assist you.
We speak your language
All the VA’s working directly with you are from a western culture, primarily, the UK, Europe and America meaning that if you are from a western society, there will be very limited issues with language barriers, misinterpretation or cultural differences.
We do what we say we are going to do
We take our client commitments seriously. Seems simple enough, but it’s surprising the amount of people who don’t do what they say they’ll do… And it tends to be when you need it most.
2 VA’s for the price of 1. No backup required
For regular administrative support and assistance we have a minimum 2 (or sometimes 3) VA’s working on your account at a time, they will each learn how to do the work we do for you, meaning you don’t have to find your own back up VA’s or teach other VA’s how to do your work, we have it covered for you. It’s like having 2 fully trained VA’s for the price of 1.
We cover the fine print
We have a service agreement between clients and the company (and members of the team) containing everything you need to know about working with us, including privacy, non-disclosure and confidentiality, terms of service, deadline commitments, availability and more. Not only this, we provide automated facilities for billing and payments, so when it comes to fine print you have nothing to do except for clicking a button, when it comes to billing, again, it’s all at the click of a button through our online, automated hassle free systems. Video tutorials are provided if you are new to working with a VA. Regardless of how the rest of the world perceives NDA’s, I assure you, we take this element of our service, very seriously, but don’t just take our word for it, please review our testimonials to read comments from the satisfied clients who we have worked with for many years.
We care about your business
Probably the most important one of all. We actually care about your business and your success. You are not just another number, you won’t be passed on, and you will always be provided the most intimate, responsive levels of customer support.